Customer service

Below you will find the most frequently asked questions about delivery for your online order.

Looking for more information or can’t find an answer to your specific question? Feel free to contact us via a email.

Vlierlaan 238
4907AX Oosterhout
The Netherlands
Chamber of Commerce Nr. 66397421
VAT Nr. NL85 653 369 95 B01

Order

How do I place an order?

To collect your order in the store, follow the steps below:

Add one or several items to the shopping basket in the top right of your screen and click ‘order’.

Check the details of your order in the order preview. Select ‘collect and pay in store’ and click ‘continue’.

Your order has now been placed. Within several minutes you will receive a confirmation email.

To have your order delivered to your home, follow the steps below:

Add one or several items to the shopping basket in the top right of your screen and click ‘order’.

Check the details of your order in the order preview. Select ‘online payment and home delivery’ and click ‘continue’.

Check your details and enter an alternative delivery address if desired. Select a payment method. Then click ‘continue’ .

Check your total order and click ‘online payment’.

Complete the transaction using the chosen payment method.

Your order has now been placed. Within several minutes you will receive a confirmation email.

What are the delivery options and times?

If you place your order before 17:00, your order will be delivered to you within 2 – 3 working days. If you are not at home when a delivery attempt is made, a note will be left as proof of the first delivery attempt. DHL will try to deliver your package three times. If this is unsuccessful, your order will be sent back to us.

Note: Saturday, Sunday and public holidays are not seen as working days.

How do I check my order status?

After placing an order you will receive a confirmation email. You can track your order status through ‘My orders’.

Where do you deliver to?

We deliver within the Europe to 27 countries, respectively:

Bulgaria

Denmark

Estonia

Finland

Hungary

Ireland

Latvia

Lithuania

Austria

Poland

Portugal

Romania

Slovenia

Slovakia

Czech Republic

Sweden

 

For any further questions on this subject, please contact customerservice@stresschecker.com.

How do I check my order status?

You can track your order status in your my STRESSCHECKER account under my orders. You will also receive an email notification when your order has been delivered to the store.

I have not received a confirmation email. What should I do?

When an order is successfully placed, a confirmation email is automatically sent within several minutes. If you did not receive your confirmation email, please check your spam folder first.

If the email is not in your spam folder, go to my orders and check if the order was successfully placed. If the order is not in the list, you will need to place your order again.

If you have any questions about your order, please contact our customer service.

Can I cancel my order?

Orders that have been made can unfortunately not be cancelled. Please contact our customer service by email for more information.

When you’ve received your order and are not satisfied with your purchase, you can return it to us by post.

Can I change my order?

You can change your order up until the point where you click ‘online payment’. Once your order has been placed you can no longer change it. You can return your purchase within 30 days for a full refund.

How do I order an item that is temporarily out of stock?

When a product is temporarily out of stock, this means that this item will eventually come back in stock. You can choose the option ‘keep me informed’ to be notified when this happens. Enter your email address and the desired quantity. As soon as the product is back in stock, you will receive an email and you can proceed to order the desired product.

How can an item be sold out after I purchased it?

After placing an order, your chosen items are directly reserved for you. Unfortunately, sometimes miscommunications may occur due to a computer or warehouse error. Items may have been damaged within the warehouse, in which case they cannot be sold.

If your entire order cannot be delivered, we will contact you about a suitable solution.

My order is incomplete. What should I do?

We aim to deliver your order in one complete delivery. However, it may occur that your items aren’t delivered in one complete delivery. If this is the case, and you haven’t been contacted about this via us, please contact our customer service by email.

Payment

What are the different payment methods?

At our shop, your online payment is safe. You can choose between the following payment methods.

MasterCard

Visa Card

Maestro

PayPal

Amazon

Are there any extra costs accompanying the different payment methods?

No, our web shop does not charge any extra costs for any of the payment methods on offer.

Is it safe to pay online at STRESSCHECKER web shop?

Yes, your online payment at our web shop is safe. Pages on which personal details are shown or entered are secured with an SSL certificate (indicated by https and/or a padlock icon at the top or bottom of the web page). If you do not see these, please do not proceed to payment.

How do I know if my payment was successful?

When an order has been successfully placed, a confirmation email is automatically sent within several minutes. If you did not receive your confirmation email, it may have ended up in your spam folder.

If the email is not in your spam folder, go to my orders and check if the order was successfully placed. If your order is not in the list, you will need to place your order again.

When and how do I get my money back?

Once your parcel has been received by AMAZON’s returns department, and approved, your refund will be processed within 30 days.

AMAZON charges a standard return fee of € 4. This fee will be deducted from your refund.

When you return your complete order, your original shipping costs will be refunded.

When you return part of your order, your original shipping costs will not be refunded.

Please do not hesitate to contact our customer service department if you have any further questions

Delivery

What are the shipping costs?

We offer worldwide shipping. Customers outside of the EU do not pay VAT.
Customers from EU countries receive free delivery on orders of € 50 or more. For orders of less than € 50, the shipping costs are € 7.50.
Customers from the rest of the world receive free delivery on orders of € 100 or more. For orders of less than € 100, the shipping costs are € 14.50.

Customers from the US, Canada and Australia receive free delivery on orders of $ 100 or more. For orders of less than $ 100, the shipping costs are € 7.50.

What are the delivery options and times?

If you place your order before 15:00, your order will be delivered to you within 2 – 4 working days in Europe and 5-10 days in the rest of the world. If you are not at home when a delivery attempt is made, a note will be left as proof of the first delivery attempt. The career will try to deliver your package two times. If this is unsuccessful, your order will be sent back to us.

Note: Saturday, Sunday and public holidays are not seen as working days.

Where do you deliver to?

We deliver to most countries in the world.

 

For any further questions on this subject, please contact customerservice@stresschecker.com.

I have not received a confirmation email. What should I do?

When an order is successfully placed, a confirmation email is automatically sent within several minutes. If you did not receive your confirmation email, please check your spam folder first.

If the email is not in your spam folder, go to my orders and check if the order was successfully placed. If the order is not in the list, you will need to place your order again.

If you have any questions about your order, please contact our customer service.

Returns & refunds

How do I return my order?

You can always return items ordered from our webshop within 30 days of delivery. To process your return quickly, please ensure that returned products are in their original unused condition and securely packed.

Returned products of which the license code has been activated will not be accepted.

When you return your complete order, your original shipping costs will be refunded. When you return part of your order, your original shipping costs will not be refunded.

Please do not hesitate to contact our customer service department if you have any further questions.

When and how do I get my money back?

Once your parcel has been received by our webshop returns department, and approved, your refund will be processed within 30 days.

THE STRESSCHECKER COMPANY charges a standard return fee of € 4. This fee will be deducted from your refund.

When you return your complete order, your original shipping costs will be refunded.

When you return part of your order, your original shipping costs will not be refunded.

Please do not hesitate to contact our customer service department if you have any further questions